:root {
    --cw-bg: #fff;
    --cw-bg-app: #f4f6f8;
    --cw-text: #222;
    --cw-text-muted: #7a8493;
    --cw-border: #e5e5e5;
}

@media (prefers-color-scheme: dark) {
    :root {
        --cw-bg: #1e2733;
        --cw-bg-app: #161d27;
        --cw-text: #e5e9ef;
        --cw-text-muted: #93a1b3;
        --cw-border: #2a3441;
    }
}

#chat-widget-bubble {
    position: fixed;
    right: 20px;
    bottom: 20px;
    width: 56px;
    height: 56px;
    border-radius: 50%;
    background: linear-gradient(180deg, var(--color-logo), var(--color-logo-light));
    box-shadow: var(--box-shadow-2);
    border: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 9998;
    color: #fff;
    font-size: 26px;
    transition: transform 160ms ease;
}

/* Der globale Reset in style.css ("* { color: var(--color-logo); }") greift
   direkt auf das per JS eingefuegte <svg>/<path> zu (kein Vererbungsfall)
   und ueberschreibt sonst das weisse currentColor der Bubble -- Icon wirkt
   dann dunkelblau auf dunkelblauem Verlauf, quasi unsichtbar. */
#chat-widget-bubble svg {
    color: #fff;
    display: block;
}

#chat-widget-bubble svg * {
    color: #fff;
}

#chat-widget-bubble:hover { transform: scale(1.06); }

#chat-widget-bubble.pulse { animation: chat-widget-pulse 1.1s ease-in-out; }

@keyframes chat-widget-pulse {
    0% { transform: scale(1); }
    30% { transform: scale(1.14); }
    60% { transform: scale(0.97); }
    100% { transform: scale(1); }
}

#chat-widget-bubble .chat-widget-badge {
    position: absolute;
    top: -4px;
    right: -4px;
    background: var(--color-logo-red);
    color: #fff;
    border-radius: 50%;
    min-width: 20px;
    height: 20px;
    padding: 0 4px;
    font-size: 12px;
    font-family: "Montserrat", sans-serif;
    font-weight: bold;
    display: flex;
    align-items: center;
    justify-content: center;
    box-shadow: 0 0 0 2px var(--cw-bg);
}

#chat-widget-panel {
    position: fixed;
    right: 20px;
    bottom: 88px;
    width: 340px;
    max-width: calc(100vw - 40px);
    height: 460px;
    max-height: calc(100vh - 140px);
    background: var(--cw-bg);
    border-radius: 14px;
    box-shadow: var(--box-shadow-2);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    z-index: 9999;
    font-family: "Montserrat", sans-serif;
    opacity: 0;
    transform: translateY(12px) scale(0.98);
    pointer-events: none;
    transition: opacity 160ms ease, transform 160ms ease;
}

#chat-widget-panel.open {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

.chat-widget-header {
    background: linear-gradient(180deg, var(--color-logo), var(--color-logo-light));
    color: #fff;
    padding: 12px 16px;
    display: flex;
    align-items: center;
    justify-content: space-between;
}

/* Der globale Reset in style.css ("* { color: var(--color-logo); }") greift
   direkt auf strong/span im Header zu (kein Vererbungsfall) und macht Titel,
   Ticketnummer und Status-Text sonst dunkel auf dunklem Verlauf unlesbar. */
.chat-widget-header * {
    color: #fff;
}

.chat-widget-header-info strong { display: block; font-size: 15px; }
.chat-widget-header-info span { font-size: 11px; opacity: 0.85; display: flex; align-items: center; gap: 5px; }
.chat-widget-ticket { font-size: 10px; font-weight: 400; opacity: 0.75; font-family: 'Courier New', monospace; }

.chat-widget-status-dot {
    display: inline-block;
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #6bd68a;
}
.chat-widget-status-dot.offline { background: #b9c1cc; }

.chat-widget-close {
    background: none;
    border: none;
    color: #fff;
    font-size: 20px;
    cursor: pointer;
    line-height: 1;
    opacity: 0.9;
}
.chat-widget-close:hover { opacity: 1; }

.chat-widget-messages {
    flex: 1;
    overflow-y: auto;
    padding: 12px;
    display: flex;
    flex-direction: column;
    gap: 2px;
    background: var(--cw-bg-app);
}

.chat-widget-welcome {
    margin: auto;
    text-align: center;
    color: var(--cw-text-muted);
    font-size: 13px;
    padding: 20px;
    line-height: 1.5;
}

.chat-widget-msg-row {
    display: flex;
    flex-direction: column;
    margin-bottom: 8px;
    animation: chat-widget-msg-in 160ms ease;
}
.chat-widget-msg-row.customer { align-items: flex-end; }
.chat-widget-msg-row.agent { align-items: flex-start; }
.chat-widget-msg-row.system { align-items: center; }

.chat-widget-msg-system {
    max-width: 90%;
    text-align: center;
    font-size: 11px;
    color: var(--cw-text-muted);
    background: var(--cw-border);
    border-radius: 10px;
    padding: 6px 10px;
    line-height: 1.4;
}

.chat-widget-msg-inline { display: flex; align-items: flex-start; gap: 6px; max-width: 100%; }
.chat-widget-msg-col { display: flex; flex-direction: column; min-width: 0; }

.chat-widget-avatar {
    flex-shrink: 0;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    background: linear-gradient(160deg, var(--color-logo), var(--color-logo-light));
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 9px;
    font-weight: 700;
    margin-bottom: 2px;
}

@keyframes chat-widget-msg-in {
    from { opacity: 0; transform: translateY(4px); }
    to { opacity: 1; transform: translateY(0); }
}

.chat-widget-msg {
    max-width: 80%;
    padding: 8px 12px;
    border-radius: 14px;
    font-size: 13px;
    line-height: 1.4;
    white-space: pre-wrap;
    word-break: break-word;
}

.chat-widget-msg.customer {
    background: var(--color-logo);
    color: #fff;
    border-bottom-right-radius: 3px;
}

.chat-widget-msg.agent {
    background: var(--cw-bg);
    color: var(--cw-text);
    box-shadow: var(--box-shadow);
    border-bottom-left-radius: 3px;
}

.chat-widget-msg-time {
    font-size: 10px;
    color: var(--cw-text-muted);
    margin-top: 2px;
    padding: 0 4px;
}

.chat-widget-typing {
    display: none;
    align-self: flex-start;
    font-size: 11px;
    color: var(--cw-text-muted);
    padding: 0 4px;
    font-style: italic;
}

.chat-widget-contact {
    padding: 10px 12px;
    border-top: 1px solid var(--cw-border);
    display: flex;
    flex-direction: column;
    gap: 6px;
    background: var(--cw-bg);
}

.chat-widget-error {
    padding: 8px 12px;
    font-size: 12px;
    color: #c0392b;
    background: rgba(231, 76, 60, 0.1);
    border-top: 1px solid var(--cw-border);
}

.chat-widget-rating {
    padding: 12px;
    border-top: 1px solid var(--cw-border);
    background: var(--cw-bg);
    text-align: center;
}

.chat-widget-rating p {
    margin: 0 0 8px;
    font-size: 13px;
    color: var(--cw-text);
}

.chat-widget-stars {
    display: flex;
    justify-content: center;
    gap: 4px;
    margin-bottom: 8px;
}

.chat-widget-star {
    background: none;
    border: none;
    font-size: 24px;
    line-height: 1;
    cursor: pointer;
    color: var(--cw-border);
    transition: color 120ms ease, transform 120ms ease;
    padding: 2px;
}

.chat-widget-star:hover { transform: scale(1.1); }
.chat-widget-star.active { color: #f5b400; }

.chat-widget-rating-comment {
    width: 100%;
    resize: none;
    height: 40px;
    border: 1px solid var(--cw-border);
    border-radius: 6px;
    padding: 6px 8px;
    font-size: 12px;
    font-family: inherit;
    background: var(--cw-bg-app);
    color: var(--cw-text);
    margin-bottom: 8px;
}

.chat-widget-rating-actions {
    display: flex;
    justify-content: center;
    gap: 8px;
}

.chat-widget-rating-skip,
.chat-widget-rating-submit {
    border: none;
    border-radius: 6px;
    padding: 6px 14px;
    font-size: 12px;
    cursor: pointer;
}

.chat-widget-rating-skip {
    background: none;
    color: var(--cw-text-muted);
}

.chat-widget-rating-submit {
    background: var(--color-logo);
    color: #fff;
}

.chat-widget-rating-submit:disabled {
    opacity: 0.5;
    cursor: default;
}

.chat-widget-contact input {
    padding: 8px 10px;
    border: 1px solid var(--cw-border);
    border-radius: 6px;
    font-size: 13px;
    background: var(--cw-bg-app);
    color: var(--cw-text);
}

.chat-widget-form {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    padding: 10px 12px;
    border-top: 1px solid var(--cw-border);
    background: var(--cw-bg);
}

.chat-widget-form textarea {
    flex: 1;
    resize: none;
    height: 38px;
    max-height: 100px;
    border: 1px solid var(--cw-border);
    border-radius: 8px;
    padding: 8px 10px;
    font-size: 13px;
    font-family: inherit;
    background: var(--cw-bg-app);
    color: var(--cw-text);
}
.chat-widget-form textarea:focus { outline: none; border-color: var(--color-logo); }

.chat-widget-form button {
    background: var(--color-logo);
    color: #fff;
    border: none;
    border-radius: 8px;
    padding: 0 14px;
    height: 38px;
    cursor: pointer;
    font-size: 13px;
    display: flex;
    align-items: center;
    justify-content: center;
    min-width: 62px;
}

/* Label steckt in einem Kind-<span> -- gleicher Vererbungs-Bug wie beim
   Header: der globale Reset greift sonst direkt auf den Span zu. */
.chat-widget-form button * {
    color: #fff;
}

.chat-widget-form button:disabled {
    opacity: 0.6;
    cursor: default;
}

@media (max-width: 480px) {
    #chat-widget-panel {
        right: 10px;
        left: 10px;
        width: auto;
        bottom: 80px;
    }

    #chat-widget-bubble {
        right: 14px;
        bottom: 14px;
    }
}